Deluxe Coffeeworks Help Desk
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Information about creating and paying for an order.
How do I order your coffee for our café or restaurant?
You can order any amount via the online store. Alternatively, if you would like to open an offline, post-pay account with head office if you are ordering a large amount regularly, please get in touch with us via the chat box on the site.
Deluxe Online Store vs Physical Stores
Our physical stores and online stores are separate entities. Only if you have an existing offline store account, please contact general operations with your request on firstname.lastname@example.org or message us with the Chat box. Important: This email address cannot deal with online store orders. Please only use the chat box on the site for online orders support. If you have an account on the website here, you can also sign in and navigate to My Account to view your existing subscrip
How do I change my payment method on a Subscription?
To Suspend, Cancel, Change Address or Change Payment Method on a subscription order, go to the Subscriptions page in your My Account section located here https://www.deluxecoffeeworks.co.za/my-account/subscriptions/ Then click the subscription you would like to change and you will see buttons allowing you to perform the actions you need !(https://storage.crisp.chat/users/helpdesk/website/122df405a66f5400/subs-b
How to create an online account
Just click the My Account button at the top of every page and then click Register to create an account. Or you can create an account during the last step of placing an order online. For any more help, get in touch with us via the chat box on the site.
Can I order online and collect in-store?
We do not offer the service where you are able to order online and pick up your order in-store. Our systems don't support it. However you're more than welcome to come into a store and pick up a bag or two of your favourite beans, ground to your liking. Please check out our stores page for our locations. 😃
Online order status meanings. Including Processing, Shipped and Completed
The following provides and explanation of what the various online order statuses mean: Processing - This means that we have your order and all is well. It has not yet been packed by the warehouse and will be sent there at our next packing and shipping round which begins from 11am each week day. Shipped - The shipped status means that the order has moved from the online store to the warehouse for packing. This happens at 11am each week day. It does not necessarily mean that the courier
How to get your Subscription order sooner
If you're running low on coffee and would like your subscription order to recur sooner that it otherwise would you can click the Renew Now button in your Subscription in the Your Account section. This will make the subscription order generate immediately and change your schedule to start again from today. For instance: if you were on a monthly Subscription and it was due to recur in 5 days then by clicking the Renew Now button your order will happen today and the next order w