Q: Online Store Delivery / Shipping Prices

We offer second week day shipping for orders placed before 11am on weekdays to any major centre in South Africa and within 4 week days anywhere else . Our shipping partner tries hard to hit these estimates but unfortunately sometimes it can be longer and it's out of our control 😞 We do not mark up our shipping and the price is as close to what we pay our courier as possible. We're selling coffee, not shipping. Shipping costs are currently as follows: Local Description: Cape Town and Surrounds Cost: R59 Free Shipping Threshold: 5Kgs Main Centers Description: Other Main Cities in SA Cost: R99 Free Shipping Threshold: 7Kgs Rural Description: Anywhere Else in SA Cost: R120 - R180 Free Shipping Threshold: 10Kgs We ship with our courier partner FastWay. We don't offer tracking by default, we're working on it, but we can manually get in touch with the courier to get your tracking number if you need it. You can also place and manage your bulk orders or subscriptions for your café, restaurant, or hotel right here from the site. We do not do discounts for bulk orders. We don't ship internationally - sorry.

Question 1

Online Store Delivery / Shipping Prices

Accepted Answer

We offer second week day shipping for orders placed before 11am on weekdays to any major centre in South Africa and within 4 week days anywhere else.

Our shipping partner tries hard to hit these estimates but unfortunately sometimes it can be longer and it's out of our control 😞

We do not mark up our shipping and the price is as close to what we pay our courier as possible. We're selling coffee, not shipping.

Shipping costs are currently as follows:

Local

Description: Cape Town and Surrounds
Cost: R59
Free Shipping Threshold: 5Kgs

Main Centers

Description: Other Main Cities in SA
Cost: R99
Free Shipping Threshold: 7Kgs

Rural

Description: Anywhere Else in SA
Cost: R120 - R180
Free Shipping Threshold: 10Kgs

We ship with our courier partner FastWay.

We don't offer tracking by default, we're working on it, but we can manually get in touch with the courier to get your tracking number if you need it.

You can also place and manage your bulk orders or subscriptions for your café, restaurant, or hotel right here from the site. We do not do discounts for bulk orders.

We don't ship internationally - sorry.

Question 2

Order Tracking

Accepted Answer

You are able to track your order from the My Account section of the site where you should see a tracking code next to your order. This will appear once we have processed the order in the warehouse.

You can view your orders here: https://www.deluxecoffeeworks.co.za/your-account/orders/

We make every effort to get you your orders as quickly as we can and as fast as we can. If your order is marked with a status of "Shipped" or "Complete" then it should be on the way. Sometimes our courier partners experience delays and can't get it to you as quickly as they should. Please be patient.

Question 3

Do you sell or hire/rent out coffee machines?

Accepted Answer

We aren't able to hire out coffee machines and don't sell coffee machines.

However If you are looking to buy a café sized espresso machine and stock our coffee we can help facilitate the purchase with a supplier. Please get in touch with that.

You can also try Tecnico, http://tecnico.co.za/ who can help with the rental of machines.

Question 4

Bulk Orders and Pricing

Accepted Answer

We charge the same amount for coffee whether you order 1 or 1000KG. Or are ordering for home, the office or a restaurant. It’s just the way we work. 100% equality for all our customers.

Currently, prices are:
• House Blend R200 per KG
• Decaf R210 per KG
• Colombia Exelso R220 per KG
• Uganda Sipi Falls R230 per KG

If you would like to order a larger amount or would like to order from a store only, please get in touch with us via the Contact Form or Chat box with your order details.

Question 5

How do I order your coffee for our café or restaurant?

Accepted Answer

We can open post-pay accounts for any orders which require more than 5 kilograms per delivery. Please get in touch with us via the chat box.

Alternatively you can order any amount via the online store.

Question 6

Deluxe Online Store vs Physical Stores

Accepted Answer

Our physical stores and online stores are separate entities. If you have a store account please contact general operations with your request using the Contact Form to General Operations or message us with the Chat box. If you have an account on the website here, please sign in and navigate to My Account to view your existing subscriptions and orders.

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