Question 1

Order Tracking

Accepted Answer

You are able to track your order from the My Account section of the site where you should see a tracking code next to your order. This will appear once we have processed the order in the warehouse.

You can view your orders here: https://www.deluxecoffeeworks.co.za/your-account/orders/

We make every effort to get you your orders as quickly as we can and as fast as we can. If your order is marked with a status of "Shipped" or "Complete" then it should be on the way. Sometimes our courier partners experience delays and can't get it to you as quickly as they should. Please be patient.

Question 2

Do you sell or hire/rent out coffee machines?

Accepted Answer

We aren't able to hire out coffee machines and don't sell coffee machines.

However If you are looking to buy a café sized espresso machine and stock our coffee we can help facilitate the purchase with a supplier. Please get in touch with that.

You can also try, Tecnico who can help with the rental and service of machines.

Question 3

How do I order your coffee for our café or restaurant?

Accepted Answer

You can order any amount via the online store.

Alternatively, if you would like to open an offline, post-pay account with head office if you are ordering a large amount regularly, please get in touch with us via the chat box on the site.

Question 4

Deluxe Online Store vs Physical Stores

Accepted Answer

Our physical stores and online stores are separate entities.

Only if you have an existing offline store account, please contact general operations with your request on orders@deluxecoffeeworks.co.za or message us with the Chat box.

Important: This email address cannot deal with online store orders. Please only use the chat box on the site for online orders support.

If you have an account on the website here, you can also sign in and navigate to My Account to view your existing subscriptions and orders.

Question 5

Do you offer barista training.

Accepted Answer

If you are a café or restaurant customer stocking our coffee we can likely offer you barista training. Please get in touch. We cannot offer private individuals training. Sorry.

Origin Coffee in Green Point, Cape Town has a course that we would recommend. We are looking at adding our own courses sometime too.

Question 6

Do you have non-dairy milk alternatives like almond or rice milk in your stores?

Accepted Answer

We don't stock non-dairy milk alternatives in our stores. Sorry! Just coffee, dairy milk and water.

The primary reason for this is that until recently we hadn't found a milk alternative that met our standards.

We're currently testing out a product introduced into the market very recently and are in negotiations to see if it can fit our sales cost model as the cost per litre can be up to 500% higher.

We are trying to make sure that we can deliver a quality product at a reasonable price which is always our primary goal.

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